FREQUENTLY ASKED QUESTIONS

How do I pay for treatment?

Payment for each treatment is required at the end of each session. However, you can pay for treatment in advance if you wish to save time or on behalf of someone else (ie. a child). We accept cash and all credit and debit cards.

 

Can I claim using my health insurance?

If you will be claiming treatment costs through health insurance, please check your individual policy. Please contact the clinic for our current insurance billing policy. We can direct bill for Bupa, Bupa International and Nuffield.

Bupa, Bupa International, AXA PPP, Vitality Health, Aviva and Nuffield

If you are claiming from any other insurance provider you will need to pay us directly. We will provide you with receipts so that you can claim back the relevant amount from your insurer.

Please remember that your insurance policy is a contract between you and your insurance provider and that you are responsible for ensuring that any treatment sessions you claim for are covered under your scheme. Move Clinics cannot be held responsible for any non payment of claims.

 

What is your cancellation policy?

If for any reason you are running late for an appointment, please call us to let us know. Our cancellation policy is 24 hours notice, so if you are unable to make your appointment please call or email the day before to avoid incurring any cancellation charges.

 

Do you have any testimonials?

“Just a quick message to say thanks for all your help with my calf tear. I did the Florence marathon (with compression sleeves as per your advice!) in 3:25 which is around 15 min quicker than before-so I’m very pleased and grateful!”  (Paresh M)

“I was happy with the 2 years of NHS treatment after I broke my ankle but after 1 session at move clinics I felt like a new person. I don’t know what he did differently?” (Sue H)

“What an amazing team! From the moment you enter Move Clinics the friendly staff make you feel welcome and make sure you are comfortable. Simon is an amazing podiatrist who has taken the time to help me understand the issues with my gait and he has helped me see light at the end of tunnel. I will continue to highly recommend him.”  (Sarah M)

“Thank you so much for your help over the last 6 months- your elbows really have worked there magic! And that’s 2 sub 3 hour marathons I owe you now!! I doubt I would even have made the start line for either race without your help.” (Dave C)

“Thanks for everything, I hope I can find somewhere to do reformer Pilates in Melbourne that is just as good. Might see you all about in Australia one day.” (Selina M)

“What can I say? You were right!! I completed the London marathon (relatively) injury free and in a time I am delighted with and so very proud of. Thank you for your invaluable advice throughout my training and for your faith, patience and lectures during my negative moments.” (Rose M)

“I wanted to thank you for using your skills and dedication to help me. You have certainly made a big difference to my performance.” (Ingrid L)

We make every attempt to offer same day physio appointments. Our clinic is open early morning, late evenings and weekends.

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