FREQUENTLY ASKED QUESTIONS

 

Where is your Privacy Policy?

Follow the link for our detailed privacy policy.  CLICK HERE

 

Have a question?

Feel free to call us on 0208 994 8328 and we will do our best to help.

How do I pay for treatment?

Payment for each treatment is required at the end of each session. However, you can pay for treatment in advance if you wish to save time or on behalf of someone else (ie. a child). We accept cash and all credit and debit cards.

 

Can I claim using my health insurance?

If you will be claiming treatment costs through health insurance, please check your individual policy. Please contact the clinic for our current insurance billing policy. We can direct bill for Bupa, Bupa International and Nuffield.

Bupa, Bupa International, AXA PPP, Vitality Health, Aviva and Nuffield

If you are claiming from any other insurance provider you will need to pay us directly. We will provide you with receipts so that you can claim back the relevant amount from your insurer.

Please remember that your insurance policy is a contract between you and your insurance provider and that you are responsible for ensuring that any treatment sessions you claim for are covered under your scheme. Move Clinics cannot be held responsible for any non payment of claims.

 

What is your cancellation policy?

If for any reason you are running late for an appointment, please call us to let us know. Our cancellation policy is 48 hours notice, so if you are unable to make your appointment please call or email the day before to avoid incurring any cancellation charges.

We make every attempt to offer same day physio appointments. Our clinic is open early morning, late evenings and weekends.

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